For a Smooth Vienna Process
In Vienna, Crystal River Cruises is in soft-launch mode for a new river docking location exclusive to Crystal and adjacent to the Hilton Vienna Danube Waterfront. Walter Littlejohn, the river line’s vice president and managing director, says agents can expect the new docking location to be fully operational in 2020.
That will create a more seamless embarkation/disembarkation process for Crystal’s guests. Guests can stay overnight at the hotel, get a good night’s sleep and, after they check out on embarkation day, Crystal will transfer their luggage directly from hotel to ship.
Also, if a voyage ends in Vienna, guests with late departing flights will have hospitality services at the hotel. Since Crystal will still use its other Vienna docking location too, a new website will provide ship location details prior to guest arrival.
For 2020, Littlejohn has finetuned Crystal River Cruises’ schedules. Most Main, Rhine, Mosel and Danube river sailings are seven nights, with a few longer voyage options. But he’s also reduced the number of 16-night cruises to one monthly between May and October, believing that’s the “sweet spot” of desired timing.
With a 30-year tenure in the travel industry, including stints at AmaWaterways, his own travel agency and Carnival Cruise Line, Littlejohn brings concrete, creative ideas to Crystal’s river product. Under his leadership, Crystal River Cruises’ team has added a new kids’ menu, replaced e-bikes with safer, regular bikes and introduced new extended 2020 land packages.