Topic: Editor's Letter

Customer Service

When Clients Are Wrong

Editorial Director Ruthanne Terrero discusses how to navigate client issues. When should you react and when should you simply let them have their own way?

Survival Guide

Column: Surviving Yourself in 2019

There are a myriad of factors that could influence your business this year; political, economic, local. Keeping a sound personal infrastructure internally, however, will help you fend off whatever blights the world might send travel’s way. Here are some top tips.
Customer Service

What Your Clients Aren’t Telling You

Even if you know your customers very well, you can assume they have some mysterious thoughts they’re not sharing with you. Here are several ways you can proactively jumpstart conversations to address their inner needs.
Luxury Travel

Luxury Is a Complex Thing

In this column by Ruthanne Terrero: Selling luxury travel has never been more complicated. There are so many options for the affluent traveler, and they’re not all traditional five-star products. Here's what you need to know.