In an online statement, Happy Vacations expressed appreciation to all of its partners who are helping to ensure passenger needs are met. Happy Vacations also said its Chapter 11 filing has been completed (09-53046 RLE ) in San Jose, CA. Happy Vacations ceased operations April 20.
Happy Vacations also offered guidelines on ticketing with particular airlines.
For ticketed United bookings, United will honor all tickets issued by Happy Vacations. No special reconfirmation is necessary. PNR questions should be directed to United Reservations at 800-521-0810. Since United is not responsible for the non-air components of any Happy Vacation package, travel agents are instructed to contact another tour operator for assistance with all other arrangements.
For unticketed United bookings, Happy Vacations said that United is unable to honor any reservations that have not been ticketed regardless of deposit paid. however, UA will allow transfer of unticketed PNR to a new tour operator/wholesaler of the travel agent’s or customer’s choice. Travel agents and customers should contact another tour operator to secure assistance with package arrangements, including the air portion. United has provided each tour operator with instructions for transferring the existing Happy Vacations PNR to the new tour operator. No changes will be allowed to the original itinerary or booking class. UA does not assume responsibility for any non-air portion of the travel package.
Effective immediately, all unticketed reservations have been released and may be acquired by another tour operator for ticketing. Agents can contact their preferred tour operator and Alaska Airlines will protect the original class of service.