This month, China-based luxury tour operator Imperial Tours will expand its China Expert Training Program with four one-hour training sessions featuring in-depth information on destinations and hotels and strategies for up-selling. Once agents have completed the program and produced a certain amount of revenue, they will be eligible to receive up to an $1,800 cash bonus or a free FAM trip. Information on the rewards will be provided during the training sessions.
Initially launched in Jauary, earlier this year, the program this fall will start with Training Session #1, "VIP Access in Beijing & Xi’an," Wednesday October 20 at 2 p.m. Eastern Standard Time (EST). It will highlight the company's key points of difference and offer an introduction to Beijing and Xi’an including accommodation options.
On Wednesday, October 27, 2 p.m. EST, Training Session #2, "Traveling Through China's Intriguing Destinations," will explore the lesser-known areas of Chengdu, Lijiang, Shangri–La and Lhasa and experiences to be enjoyed along the way.
Training Session #3, “Exploring Undiscovered China” will take place Wednesday, November 3 at 2 pm EST. It will discuss the attraction of destinations including Dunhuang, Hangzhou, Huangshan, Suzhou, the Yangzi River, Hong Kong, Macau and Sanya, for certain clients and present an assessment of hotel choices.
Lastly, on Wednesday, November 10 at 2 p.m. EST, Training Session #4, "Imperial Moments – Adding the Wow Factor" will provide insider access, experts and special activities. Then, agents will get to explore itineraries defined by customer segment (honeymooners, young families, older families, pre- and post-cruise) and receive information about scheduled small group tours. Agents can opt to register for all four sessions at once by going to www2.gotomeeting.com/register/208939706.
Contact Margot Kong, Imperial’s Director of Sales & Marketing, at [email protected] to become a China Expert and receive a link to the recorded training sessions after each one takes place.