|Ken Pomerantz and Larry Chestler, both of MLT Vacations|
MLT Vacations reached out to travel media outlets Friday to thank all of their partners and customers for the outpouring of support as the city of Minot, N.D. experiences devastating flooding.
The company’s employees, along with the entire community of Minot, are being impacted by this natural disaster.
While the company’s operations center is not in the flood zone, there is the risk that a loss of infrastructure and essential services in Minot will impact the center.
For that reason, MLT Vacations is implementing contingency plans that will allow them to continue to operate even in a worst-case scenario.
“The safety and security of our employees and their loved ones is our top priority and we are doing all we can to assist our employees in Minot”, said Ken Pomerantz, president of MLT Vacations, in a written statement. “We are also doing all we can to deliver uninterrupted service to our customers. We want our partners and our customers to know that we are implementing contingency plans and are open for business. We intend to maintain the high level of customer service that our customers and partners expect, but we do ask for patience if wait times on the phone are longer than normal."