Continental, part of United Continental Holdings, Inc., has reached a consensus with employee representatives of its passenger service airport and reservations agents on improvements to pay, benefits and work rules.
“By working together with our employees, we expedited pay and benefit improvements for our non-represented agents,” said Mike Bonds, executive vice president, Human Resources and Labor Relations for Continental.
Continental currently employs approximately 7,200 passenger service airport and reservations agents. Discussions with the executive councils for these workgroups, consisting of representatives elected by their co-workers, began in January 2011.
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