|Moderate traffic at the Delta rebooking desk at JFK terminal 4 // Photo by Ruthanne Terrero|
Delta has issued a travel waiver for customers affected by today’s flight delays and cancellations caused by a power outage in Atlanta that impacted Delta computer systems and operations worldwide.
A ground stop of Delta flights has been lifted as of 8:40 a.m. local time, and limited departures have resumed. Delta is advising travelers to expect further delays and cancellations, and that there may be some lag time in the display of accurate flight status at delta.com, the Fly Delta App and from Delta representatives on the phone and in airport.
Travelers who are flying August 8 and whose flights is canceled or significantly delayed are entitled to a refund under the new travel waiver. Customers whose flight is not cancelled may also make a one-time change to their ticket without fee. Tickets must be reissued on or before August 12, and rebooked travel must begin no later than August 12.
When rescheduled travel occurs beyond August 12, 2016, the change fee will be waived, but a difference in fare may apply, Delta said. Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.