London's Heathrow Airport has been voted the worst airport in the world for the second year running in a poll of 14,500 frequent fliers while Singapore's Changi was again ranked as the best.
The survey participants, all member of airport lounge programme Priority Pass, rated Paris' Charles de Gaulle airport as the world's second worst with Los Angeles Airport coming third despite a recent $1 billion overhaul. Also coming in the bottom five in the online poll were Frankfurt and Miami airports.
One of the few major countries whose travelers did not put Heathrow at or near the bottom of the list was the United States. U.S. fliers rated Chicago O'HAre, Los Angeles, Atlanta and New York JFK as the worst.
At the other end of the scale, the poll conducted in September among fliers from 160 countries found that Singapore Changi topped the list of the world's best airports followed by Hong Kong. This was the second consecutive year that these airports have come in the top two slots. The favourite airport in Europe was Amsterdam Schiphol.
The respondents to the survey were all frequent travellers who have taken on average 17 flights in the past 12 months.