Help With Bags: Amadeus and Icelandair Partner

Icelandair and Amadeus are promising an end of costly baggage management fees and greater efficiency from a test  to develop a baggage reconciliation system, Amadeus Airport BRS.

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Amadeus says the program is capable of offering real-time, automated loading, tracking and management of baggage. As launch partner, Icelandair will deploy this solution as of mid-2014 on all its worldwide flights handled from its hub at Keflavik International Airport.


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The new solution, which is fully integrated into the Amadeus Airport IT portfolio and the Altéa DCS platform, will simplify existing baggage processes as all data required to manage baggage will be available via a user-friendly application interface located in Amadeus’ Data Centre. This interface will improve overall accuracy and speed, ensuring faster turn-around and departure times for all handled flights.

Today, the majority of ground handlers globally use teletype messages to manage all baggage processes, Amadeus notes. This involves sending numerous digital messages back and forth to process all baggage activities including checking in, tracking and loading baggage to an aircraft. AmadeusAirport BRS would greatly reduce the dependency to use these messages, thus providing substantial cost savings.

“We have realized a remarkable vision with Amadeus’ baggage technology: not only will we save on the heavy costs of complex teletype messaging technology, but will gain baggage handling accuracy thanks to its full automation and real-time processing,” said Ástþór Ingason, vice president, Ground Operations at Icelandair. “The repercussions will be immediately felt by all stakeholders in our hub, including passengers, who can expect an improvement in punctuality and quicker baggage delivery, while ground handlers will have a much more efficient and user-friendly system."

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