JetBlue is boosting customers' confidence to book travel in advance by providing full refund reassurance to customers who lose their jobs. The New York-based value airline's new JetBlue Promise Program, will honor a full refund to anyone who experiences involuntary full-time job loss prior to their trip.
"JetBlue is committed to helping customers book stress-free travel plans, and based on their feedback we made adjustments to our refund policy to allow them to book with confidence," said Robin Hayes, executive vice president and chief commercial officer for JetBlue. "This price promise allows them to book early and take advantage of our low fares without worrying they will lose their money if they need to cancel their trip due to job loss."
Customers who book flights between through June 1, 2009 and lose their job on or after February 17 may be eligible for The JetBlue Promise Program. Customers must notify JetBlue and request a full refund at least 14 days prior to the first date of travel. The customer, who purchased the flight and is listed as a traveler on the itinerary, can request a refund for up to nine customers traveling on one reservation. JetBlue's low fares are usually nonrefundable, but The JetBlue Promise Program provides a special option for possible refund in the original form of payment.
The JetBlue Promise Program is valid for bookings originating in the U.S. only and excludes group bookings, Getaways vacation packages and cruises. Purchases made with JetBlue Gift Cards or vouchers, TrueBlue Award Travel or travel certificates are not eligible.