|// (c) Korean Air 2011|
Korean Air will transform its passenger service systems by migrating to the full suite of Amadeus’ Altéa Customer Management Solution software, Amadeus reported. In addition, Korean Air’s subsidiary, TOPAS, Korea’s leading travel information system provider, has selected Amadeus as the platform for its next-generation travel agency reservation system.
Korean Air and Amadeus are joint shareholders of TOPAS, but this is the first time that Amadeus technology will be widely introduced to the Korean travel industry, Amadeus said. Korean Air is South Korea’s flagship airline.
A spokesperson for Korean Air said, “Korean Air and Amadeus have a long-standing relationship. We're confident this will help us continue to deliver an advanced level of customer service for our passengers and also integrate more closely with our partners in the Sky Team global alliance. We anticipate more seamless reservation processes, a reduction in check-in times, the roll out of new technology options and more personalized flight services for Korean Air customers.”
“This migration is in line with previous investments, such as introducing next-generation aircraft and establishing enterprise resource planning systems, in order to become a leading global carrier. With Amadeus’ new-generation technology, Korean Air will elevate its premium service to the very highest standards.”.
Amadeus’ Altéa Customer Management Solution has been selected Air France/KLM, Cathay Pacific, Lufthansa, British Airways and Qantas as well. Once migration is complete, Altéa will be in place at all Korean Air offices and airports globally and will manage all passenger processes for the airline, including reservations, inventory and departure control.
Park MooHwa, CEO of TOPAS, said, “At TOPAS we look forward to launching our next-generation reservation system based on the Amadeus Selling Platform and GDS customized for the Korean market, which will increase efficiency for travel agents as well as provide new content options and therefore more sales opportunities.“
The TOPAS migration to the Amadeus GDS will mean that Amadeus will handle more than 50 percent of all travel agency bookings in Korea, allowing Amadeus to work with the vast majority of Korean travel agencies.
Visit www.amadeus.com and www.koreanair.com.