Major US Airlines Perform Poorly in Wall Street Journal Report

Bad news for some of America's biggest airlines: The Wall Street Journal is reporting that American Airlines has ranked dead last in customer service in the paper's annual Middle Seat analysis of major domestic carriers. United and Continental Airlines, still struggling through their merger, scored almost as poorly as American.

On a brighter note, the best-performing carrier last year was Alaska Airlines, the smallest among the seven major U.S. airlines. And in a surprise showing, Delta Air Lines scored a big turnaround, placing second in 2011 compared with ninth in 2010.

The Middle Seat scorecard ranks major carriers each year on a number of key measures important to travelers: on-time arrivals, long delays, canceled flights, mishandled bags, passengers bumped from flights and complaints filed with the Department of Transportation. Data come from DOT and FlightStats.com, a flight-tracking service that collects real-time flight information from airlines, airports and the Federal Aviation Administration.

Read more

Read more on:

Suggested Articles:

MMGY Global says domestic travel safety scores low at 34 and international travel scores even lower at 22 (0 being least safe; 100 being safest).

Here is a look at the preparedness of various brands and the new hygiene protocols that have been put in place to keep the confidence of their guests.

Alitalia will resume its nonstop Rome-New York service starting on June 2, in addition to increasing its overall capacity this summer. Read more here.