United Airlines has announced new updates to its United Clubs, including an overhauled, complimentary food menu launching this week, extensive club renovations and a hospitality-focused approach to customer service.
United will launch an all-new complimentary food menu in its United Clubs, ranging from a Greek yogurt bar and hot oatmeal station to hummus with pretzel crisps and peppers. United is replacing all current offerings with the new choices, beginning with Chicago O'Hare International Airport this week.
The new items will be available at United Clubs in Houston, Denver, Newark, Los Angeles, San Francisco and Washington Dulles by the end of summer. All United Clubs worldwide will offer the new food by the end of the year.
Also in 2015, United will launch an upgraded beverage-for-sale program of premium wines, beers and spirits, including Champagne Laurent-Perrier and Trinchero Family Estates Wines. United plans to test a new food-for-sale pilot program later this year as well.
United Club Renovations and Service Updates
In the coming year, the airline will renovate clubs in Chicago O'Hare, Washington Reagan, Hong Kong and Tokyo Narita. It will also build new clubs in Atlanta and San Francisco, and begin major changes in Los Angeles.
Each lounge will reflect the new, modern style with upgraded amenities showcased in the airline's Chicago O'Hare, Boston, London Heathrow, San Diego and Seattle United Club renovations. The new design schemes incorporate both United's aviation history and panoramic views of modern-day aviation in action. New and renovated United Clubs offer more and diverse seating arrangements.
United will re-train its United Club agents with a new, comprehensive customer service program throughout 2015. The training will reflect standards of the hotel and hospitality industry. United Club members will also enjoy complimentary, Wi-Fi-based printing.