In an exclusive interview with Travel Agent, Darya Camacci, senior vice president of operations for Travel Counsellors in the U.S., told us that the Apollo GDS system now flows through Phenix for the U.S. branch as of this past Wednesday. This is one of several advancements to the UK-based company's U.S. branch, and Travel Counsellors is also making company-wide changes to the Phenix system. From the home page, agents can now search for separate component parts or do a search to find a vacation to suit a client's needs. As the agent builds the vacation for their client, they can view how the commission is building with each addition.
Phenix continues being tailored for North American customers with the addition of both global and U.S.-based wholesalers, as well as Travel Counsellors' own proprietary program of direct hotel contracts. Phenix is also connected to each agent's own personalized Contact Centre, which is linked to their client base.
Also in an exclusive interview with Camacci in November, Travel Agent learned that the U.S. branch will add a corporate division to their operations in January 2009. Travel Counsellors is currently working on upgrades to the Phenix system across the board.