Travel Agent University
How can we help you today?
Find answers to common questions below. If you have any further questions, please reach out to [email protected]
Rewards & Resources
Training Program Questions
If you have a question related to TAU, please contact customer support.
If you have a question for a brand specifically about sales, bookings or contact information please go to courses resource section. There you will find contact information for each program.
If you are looking to download your diploma for courses completed, you can do so by following either of the below instructions:
- Through your profile
- Log into travelagentuniversity.com
- Click on your name in the top right corner
- Select 'My Profile'
- Select 'Results' from the end of the navigation bar that runs across the screen
- All courses that you have completed will be listed as passed, or failed
- All course that have been passed will have a Download Certificate link
- Clicking that link will download the diploma
- Resources
- Log into Travel Agent University or the brands specific website
- Click on 'Resource' in the top navigation
- Scroll down until the image of your diploma is visible on the right side
- Clicking the image will allow you to download
Please click here to access all of the courses currently available on Travel Agent University or follow the link below.
www.travelagentuniversity.com/courses
Account Help
Please go to www.travelagentuniversity.com and click on the 'Register' button in the top right.
Once you have clicked the button, you will need to enter your First Name, Last Name, Primary Email Address, and Password.
Please then check your email to confirm your email address through the link provided. Once you have clicked that link you will be brought to a page where you can complete your registration.
To participate in Travel Agent University training courses and rewards programs you must be a certified travel agent. US & Canada Travel Agents need to have an IATA, CLIA, ARC, TRU number entered into their account to gain access to our programs.
If you do not know your IATA, CLIA, ARC, TRU number please contact your agency.
On October 19th, we upgraded Travel Agent University! In doing this, we would like you to just confirm that your account information is up to date and that you are using a valid email address.
You will not lose any of your account, course, or booking information. If you believe that something is missing from your account, please email us so we can review this with you.
Contact Information
The Cayman Islands team of sales representatives embodies expertise, excellence and an overall love for the destination. They’re here to serve you -their valued travel partners. From coast to coast and beyond, they’ve got you covered. Feel free to contact team members with any questions, concerns or opportunities.
MAIN OFFICES
Grand Cayman
P.O. Box 134
Grand Cayman KY1-9000
Cayman Islands
Tel: (345) 949-0623
Fax: (345) 949-4053
UNITED STATES
New York
Empire State Building
350 Fifth Avenue
Suite 4620
New York, NY 10118
Tel: (212) 889-9009
CANADA
Toronto
PO Box 30027
King St PO
Toronto, ON
M5V 0A3.
Tel: 416 485 1550.
Contact your regional Cayman Island Sales Representative
Daniel Taugher
National Sales Manager
Northeast
Sal Deluca
Territories: NY, VT, CT, RI, MA, NH, ME
Mid-Atlantic
Veronica Torra
Territories: PA, DE, NJ, DC, MD, WV, VA, KY
Southeast
Tina Jones
Territories: AL, GA, MS, SC, NC, TN, FL
Midwest
Jeff Ginther
Territories: IL, IN, IA, MI, MN, NE, ND, SD, OH, WI
Southwest
Tina Hodgson
Territories: AR, KS, OK, NM, TX, MO, LA
West
Cheryl Hudak
Territories: WA, OR, CA, NV, AZ, UT, CO. WY, ID, MT, AK, HI
Canada Region
Tammy van Zyl Marketing Representative
For questions regarding the Dominican Republic, please contact: [email protected]
For questions about MGM Resorts you may go here www.mgmresorts.com/contact/ or email directly to [email protected].
Below you will find the contact information we recommend using for any questions related to Shangri-La Hotels & Resorts. We hope this helps!
Website: http://www.shangri-la.com
Email: http://www.shangri-la.com/corporate/contact-us/email-us
Address: Shangri-La International Hotel Management Ltd 28/F Kerry Centre 683 King's Road Quarry Bay Hong Kong
Telephone: (852) 2599 3000
Fax: (852) 2599 3131
We are here to help you plan your next trip! Visit our website for more information and resources: https://visitusvi.com/
Please contact Kay Milliner Kitchens, director of sales, at [email protected] if there is anything we can do to assist you in selling the the USVI. Whether it is a 50-person family reunion, a six-person skip-gen trip, planning a 100-person wedding, 20-person vow renewal, a two-person babymoon, or anything in between!
Hello,
For questions regarding Crystal Cruises please view our FAQ page here.
Hello,
For more information about our destination or to contact us with any questions, please click here.
Hello,
The program you are inquiring about is an affiliate program, administered by this supplier. Your results for this program will not be reflected in your TAU profile.
Should you need help with the platform or have questions regarding the Switzerland Travel Academy, please contact [email protected]
Unfortunately we are unable to answer your question. In order to direct your request or comment to the appropriate area, please click here to view Wyndham's contact forms and select the best option.
For more information about MSC Cruises, visit their website at: www.msccruisesagent.com
Need assistance from MSC? Contact them directly here or select from the contact info below.
Contact Us
MSC Cruises ( USA) Inc.
6750 N. Andrews Ave, Suite 100
Fort Lauderdale, FL 33309
Headquarters Phone: 954.772.6262
Headquarters Fax: 908.605.2600
Reservations: (800) 666.9333
Groups: (800) 666.9333
Open 7 Days A Week
Sales Service: (866) 672- 0862
Open M-F 9:00 AM to 6:00 PM
Sales Service: [email protected]
Website: www.msccruisesusa.com
Reservations:[email protected] OR [email protected]
Group information: [email protected]
MSC Rewards: [email protected]
MSC Voyagers Club: [email protected]
Customer Service: [email protected]
Ship Contact Information
Need assistance? See if a member of Antigua & Barbuda's National Sales Team can assist you!
NORTHEAST Territory:
NY, CT, MA, RI, ME, NH, VT
Dean Fenton: 646-215-6035
Director of Tourism, USA
MID-ATLANTIC Territory:
NJ, PA, DE, MD, VA, DC, WV
Susan Coulton: 717-468-3542
Business Development Manager
SOUTHEAST Territory:
FL, GA, NC, SC, AL, TN, MS
Donyelle Bird-Browne: 305-801-7979
Business Development Manager
MIDWEST Territory:
IL, WI, MI, OH, IN, MO, IA, MN, KY, ND, SD, NE, KS
Fran Gellar: 773-281-3017
Business Development Manager
Norrell Joseph: 646-215-6025/917-244-4461
Sales & Marketing Manager- USA
SOUTH-CENTRAL Territory:
TX, LA, OK, AR
Norrell Joseph: 646-215-6025/917-244-4461
Sales & Marketing Manager- USA
WEST COAST Territory:
CA, NV, CO, UT, AZ, NM, WY, ID, MT, WA, OR, AK
Kim Essen: 973-768-8724
Business Development Manager
INSIDE SALES SUPPORT
Carolyn Punter: 646-215-6033
Marketing & Admin Officer (Southeast & West Coast)
INSIDE SALES SUPPORT
Arah Robins: 646-215-6037
Marketing Officer (Northeast & Midwest)
Hello,
For additional information about The Venetian, please see contact information below:
Rates and Reservations
[email protected]
702-414-1000
888-283-6423
Agent Inquiries
[email protected]
Travel Agent Stays
Venetian.com/travelagents
Group or Convention Requests
[email protected]
Leisure Sales & Marketing
Alexandra Rudow
[email protected]
702-414-4033
The Venetian Resort Hotel Casino
3355 Las Vegas Blvd. South
Las Vegas, NV 89109
Reservations
866.659.9643
Concierge
866.725.2990
Thank you for your interest in PONANT. For more information visit our website: https://us.ponant.com/.
Need to get in touch? Please find the member of your Dedicated PONANT Team that you wish to contact from the list below.
NORTH AMERICA
Theresa Gatta
Vice President of Sales
[email protected]
484-410-1481
NORTHWEST USA
Ellen McIlvaine
Director of Business Development
[email protected]
208-921-5346
SOUTHEAST USA
Yenedi Perez
Director of Business Development
[email protected]
786-853-2721
NORTHEAST USA:
Dale Woods
Director of Business Development
[email protected]
646-517-0341
CENTRAL USA:
Preston Caddell
Director of Business Development
[email protected]
956-266-3214
MICE AND LATIN AMERICA:
Rita Chenique
Director of Groups, MICE, & Latin America Sales
[email protected]
646-517-0336
Visit Our Website
Whether you are ready to make a booking, or simply looking for more information, visit our website: https://www.marigotbayresort.com/
Contact Us
Need to get in touch?
Telephone: +1 758-458-5300
US reservations: +1 (321) 821-0798
US toll free: +1 (877) 384-8037
Email reservations: [email protected]
Website Links:
Langham Hospitality Group: https://www.langhamhospitalitygroup.com/en/
The Langham Hotels & Resorts: https://www.langhamhotels.com/en/
Cordis Hotels & Resorts: https://www.cordishotels.com/
Global Sales Representatives
The Americas
MS STEPHANIE YOUNTS
Assistant Director of Travel Industry Sales
Global Sales Office New York
E [email protected]
M +1 (664) 415 4115
DL +1 (212) 613 8735
UK & EMEA
MS. ANNALISA SUDANO
Assistant Director of Travel Industry - UK
Global Sales Office London
E [email protected]
M +44 (78) 0864 3495
DL +44 (20)7636 1000
Pacific
MR LACHLAN HARRIS
Director of Sales and Marketing, The Langham Sydney
Global Sales Office Australia
E [email protected]
M +61 448 495 378
DL +61 (2) 8248 5222
Greater China
MR NELSON JIANG
Director of Sales - China
Global Sales Office Shanghai
E [email protected]
M +86 136 2188 7167
DL +86 (21) 3313 9238
Southeast Asia
MR JUSTIN NG
Assistant Director of Sales
Global Sales Office – Singapore
E [email protected]
M + 65 6955 8529
DL + 65 9297 2381
HK & Northeast Asia
MS PSYCHE LEUNG
Assistant Director of Travel Industry - HK
Global Sales Office Hong Kong
E [email protected]
M +852 9260 7088
DL +852 2186 2380
For more information on Regent Seven Seas Cruises visit https://www.rssc.com/.
To view the Regent Seven Seas Cruises FAQ, click here.
For Reservations, call: 1.844.4REGENT
For more information on Macao, visit http://www.macautourism.gov.mo
If you didn't find what you were looking for, contact the Macao Government Tourism Office:
Macao Government Tourism Office - USA
Los Angeles Office:
Address: 5800 Bristol Pkwy, Suite 660, Culver City, CA 90230, USA
Telephone: +1 424-309-0870
Tourism Hotline: +1 866 656 2228
Email: [email protected]
Website: www.VisitMacaoChina.com
New York Office:
Address: 360 Lexington Ave. 10th Floor, New York, NY 10017
Telephone: +1 646 227 0690
Tourism Hotline: +1 866 656 2228
Email: [email protected]
Website: www.VisitMacaoChina.com
Macao Government Tourism Office - Macao
Address: Alameda Dr. Carlos d'Assumpcao, nos 335-341, Edificio "Hot Line", 12o andar, Macau
Website: http://www.macautourism.gov.mo
The Palladium Connect program is an affiliate program. While it is accessible through Travel Agent University, it is administered by this supplier. Please contact the sponsor on all questions of exam scores and benefits.
The Palladium Connect program can be accessed here.
For questions regarding the Palladium Connect program or Palladium Hotels & Resorts, please contact Palladium Directly:
Email: [email protected]
Phone: (302) 561-4146
Please contact [email protected].
Interested in a Questex partnership or being one of Travel Agent University's program sponsors? Contact Sales: Ruthanne Terrero, VP, Questex Travel Group, [email protected], 212 895-8423