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Agents Eager for Virgin America OutreachSeptember 3, 2007 By: Jennifer Merritt Travel Agent
It's been just under one month since Richard Branson's low-cost start up carrier, Virgin America, began operations from its San Francisco hub to such cities as New York, Los Angeles, and soon, Washington, D.C.
The carrier reached out to a small portion of the agent
community recently, with the intent of expanding on that communication soon,
though no further details were available at press time.
A Virgin America spokesperson said that the airline hopes to
do more events like the one it held in July for about 80 agencies, which took
tours of the aircraft and received complimentary tickets. Virgin America is
available through Galileo.
Many agents are eager for a more widespread outreach.
"I know nothing except what's been reported in the media," says Trudy
Lagerman, a travel consultant with Liberty Travel in
which has bulk deals in place with Virgin Atlantic, "but if Branson
handles his domestic routes as he does on Virgin Atlantic's international
routes, it's going to be an extremely successful airline. I have frequent
fliers who will pay more to fly Virgin America, just based on his
John Clifford of International Travel Management in
says he too, is waiting to know more about how the airline would engage agents,
but adds that he has no doubt the agent community would hear more soon.
"The bottom line is that Richard Branson's culture is very
agent-friendly," he says. "He realizes the value of people and having
a human face to sell a product."
Virgin America said it expects to serve as many as 10 cities
within a year and up to 30 cities within five years. Flights between
a third will be added September 16. On September 26, the carrier will start
flying twice-daily service between
Dulles; on October 10, three daily flights between
October 24, two daily flights between
The carrier is considering expanding service to close to 40