Hyatt Regency San Francisco Airport launched a new technology feature, which assists with privacy and convenience of guest check-in/check-out process.
HeadsUp FD is a computer access solution that uses proximity badges and RFID (radio frequency identification) to program the manual login and logout process of the hotel’s front desk computers. Front desk agents, each assigned with their own proximity badge, can quickly and securely get in and out of shared computers without constantly typing user names and passwords. The proximity badge is read by simply tapping on an electronic reader RFID Reader. This promotes compliance with data privacy and other security guidelines so that shared front desk workstations are more secure.
In addition to speed and convenience, benefits include compliance with the hotel’s individual procedures and more security of guests’ personal information. Guests also benefit because HeadsUp FD users can provide a higher level of guest service by reducing time spent interacting with the computer. Hyatt Regency San Francisco Airport offers the convenience and reliability of HeadsUp FD to business travelers and conventioneers.
"Our HeadsUp FD solution enables the hotel to enhance the quality of guest service, giving front desk agents more heads up time with their guests, improving agent satisfaction and workflow efficiencies and facilitating agent compliance with security and privacy regulations such as PCI,” said Neal Berz, President and Chief Executive Officer of MIS Computer. "Our customers also report that it helps them decrease security risks associated with 'piggy-backing' (two agents sharing the same computer session). HeadsUp FD replaces the need to manually log in and log out multiple times per day with an easier and more convenient, secure tap of the badge for quick access to their own unique user session."
Visit www.sanfranciscoairport.hyatt.com.