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Travel Corporation Promotes Maloney to VPJune 24, 2011 By: George Dooley Travel Agent
Brett Tollman, Global CEO of The Travel Corporation, announced that effective July 1, Joe Maloney, Vice President Sales for Insight Vacations, will be taking on the new global role of Vice President Customer Engagement for The Travel Corporation.
In this new position, Maloney’s responsibilities will be two-fold. He will work directly with The Travel Corporation’s Senior Brand Executives across all markets to define and implement company vision relating to loyalty, customer service, customer experience and value with the objective of improving customer satisfaction. He will also work with agency partners to enhance relationships with key accounts through services and applications designed to make partnerships more efficient, effective and profitable.
“This new focus is another great example of The Travel Corporation’s dedication to our agency partners and our ongoing efforts to build repeat clients together. I’m very proud and honored to be leading these exciting initiatives for our company.” Maloney commented.
“This new position also reinforces our ongoing commitment to our highly valued and respected trade partners around the world to work with them to better understand and engage with our mutual customers. The Travel Corporation works to ensure we develop and deliver the itineraries and experiences that clients want and which offer them consistently high quality service, experience and value, ” Tollman said.
The Travel Corporation brands include Trafalgar, Contiki, Brendan Vacations, Insight Vacations, Lion World Travel, African Travel, Red Carnation Hotel Collection and Uniworld Boutique River Cruise Collection.