Vacation.com Partners With TASS for 24/7 SupportJuly 6, 2012 By: Newswire Travel Agent
Vacation.com reports a partnership with Travel Agency Support Services, Inc. (TASS) to provide Vacation.com members with 24-hour, seven-day a week access to airline seat selections, seat upgrades and exchanges to help them accommodate their clients around the clock.
In addition, TASS provides GDS support to help agencies with their day-to-day transactions. Vacation.com members can also work with the TASS support desk, staffed by experienced agents, for assistance in making changes to a clients’ existing reservation or create new reservations for member clients.
“Our partnership with TASS allows Vacation.com to provide our members with another great benefit that can directly improve their clients’ overall travel experience,” said Vacation.com President John Lovell. “The 24-hour, seven-day a week access to crucial support services allows our member agencies to greatly increase the level of customer service they provide their clients – particularly our members’ business travel clients.”
Of the over 5,100 Vacation.com members, there is a solid percentage of agencies that handle a business mix of both corporate and leisure travel, Vacation.com reports, noting that TASS specializes in supporting agencies that cater to business travel clients.
Vacation.com programs like AirPRO, Stream and Hotel Elite offer members who excel in assisting business travel clients up-front commissions on air, guaranteed commissions on hotels, and enhanced commissions on luxury hotels, Vacation.com says.
“Partnering with Vacation.com was a natural fit. The management and staff of Vacation.com have a single vision to provide outstanding products and services to their members so they can be successful. We are proud to be a part of that equation,” said TASS President and CEO Bryan Fernandez.
“Vacation.com’s ongoing commitment to marketing, technology and training gives their agents the tools they need to be successful. Successful agents look for every edge they can get in the marketplace and they go the extra mile to provide outstanding service to their customers. These are the agencies that understand that, in our business, the client isn’t always going to call at a convenient time and that the agency needs to be accessible in the event of an emergency,” Fernandez says.