At first glance, the tagline "Where Service is Still an
Art" may seem like the type of platitude that could hang over the entrance
of any miscellaneous business. Yet when the phrase is appended to the Heathman
Since 1927, the Heathman Hotel has been a staple of downtown
Beyond Warhol, the hotel features an art deco style throughout its public spaces. Just last year the hotel wrapped up a $2.5 million renovation that updated the guest rooms with art deco accents. "Since we are very true to the arts, the design is very art eclectic," Galvan remarks. "The art deco style is a unique part of the property," added Jeff Jobe, the hotel's general manager at the time of the renovation.
In addition to the hotel's outstanding art collection and attention to architectural details, a selling point is its Art of Sleep bed menu. Guests may choose the type of mattress they want (Tempur-Pedic, European Featherbed or European Pillowtop) before booking. Travel agents can then make note of their client's preference when booking through the GDS.
Of the 150 total rooms, 33 are suites, including the $1,200-a-night Presidential suite. All rooms are equipped with complimentary high-speed Internet and each guest has free access to the 400-plus titles in the hotel's movie library, a nice perk for film buffs.
Yet as much as the hotel excites the visual and tactile senses, it prides itself on unwavering service that it, as its tagline points out, considers an art. One of the latest strokes has been the implementation of the hotel's personal concierge service. Upon arrival, each guest is assigned a personal concierge to serve as that guest's personal contact for every need, whether to procure symphony tickets or deliver a bottle of water. Galvan says that at least five personal concierges are on duty at any given time.
All of these aspects have helped the hotel attain AAA Four
Diamond status, one of only 19 hotels in the
But Galvan is quick to pin much of the hotel's success on travel agents, who he says are the hotel's "bread and butter." "We look at agents as a group who are going to promote our property, so we want to make sure that we are as beneficial to them as they are to us. We want to provide them with the best packages and commission packages possible."
As a rule of thumb, the hotel offers 10 percent commissions, however, that cut is negotiable based on how much volume is driven to the hotel or if an agent is booking groups. "We are open to commission suggestions," Galvan says.
This close relationship with the travel agent community has
rubbed off on Dan Bartels, who oversees the travel department at Columbia
Sportswear, also located in
Sister Property Opens in June
Travel agents will soon be able to book another Heathman
The Heathman Hotel
Address: 1001 SW Broadway