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JetBlue Attempts Recovery After Canceled Flights

February 16, 2007 By: Jennifer Merritt Travel Agent

Over the long weekend, the low-cost carrier canceled 23 percent of its flights on Saturday and Sunday, drawing more ire from its customer base following February 14's ice storm, which caused flight cancellations on February 15 and 16 and stranded JetBlue aircraft loaded with passengers on runways for more than nine hours at New York's John F. Kennedy International Airport. On February 17 and 18, all flights to 11 cities, including Austin, TX, Bermuda, Jacksonville, FL and Nashville, TN, were canceled so JetBlue could reset its operations by positioning aircraft and allowing flight crews to reset their operating clocks, the carrier said in a statement. The cancellations impacted other JetBlue flights as well. Customers whose flights were canceled will be granted full refunds, JetBlue credit or they may rebook travel through May 22. On Tuesday, David Neeleman, JetBlue's founder and CEO, said the airline would spend up to $30 million on new procedures for operational disruptions and refunds for affected customers, and introduced a customer bill of rights. Visit [].

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