Following a call for strike action from February 6 through February 9 made by several unions in the airline sector, Air France announced in a statement that they are working to limit the impact of this strike on its operations and to inform its customers in advance of any changes.
"Air France apologizes to its passengers for the disruption and inconvenience that this strike may cause, which will affect the whole French air transport industry," the statement continued.
In case of cancellations, delays or postponed flights, the airline will directly inform its customers of the disruption affecting their flight by telephone, text message or e-mail.
In order to be informed personally, Air France advises all its customers to ensure they provide reliable contact details where they can be contacted during their trip (mobile phone and e-mail).
Passengers can give their contact details online at www.airfrance.us, on the Air France mobile website (http://mobile.airfrance.com), iPhone, Android and Blackberry apps, in the "Manage your reservations" section.
This service is free of charge and is available to all passengers worldwide. The confidential information will only be used to inform them in case of disruption.
The latest flight information for trips planned from February 6 through February 9 can be found by visiting the home page of the Air France USA web site, www.airfrance.us, and clicking the red banner “Flight information: February 6-9, 2012”, at the top left.
This information can also be found on Air France USA Twitter (twitter.com/airfranceus) and Facebook (facebook.com/airfranceusa) sites.
Passengers can consult updated information in real time on:
www.airfrance.us, under “Flight & destination information”, “All flight times”, then "Flight time updates in real time".
Air France mobile sites and on their iPhone, Android and BlackBerry Air France apps in the “All flight times” section.
By phone: Air France reservations and information 800-237-2747
If you are in France, via SMS by sending your flight number to 6 3654 ( example : AF6250 )
Last minute delays and cancellations are possible
Air France will do its best to adjust its flight schedule depending on how many of its employees join the strike. However, as they are not obliged to inform the Company in advance of their intention to strike, some last minute delays and cancellations may arise.
Passengers due to travel between February 6 and February 9 will be able to modify or postpone their journey. Practical information is available online at www.airfrance.us
On Friday February 3, Air France will provide traffic forecasts for Monday February 6.
