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Kirk Cassels' Weekly Wrap of User Comments: November 1-5

November 5, 2010 By: Kirk Cassels

Yearning for a fresh scare or controversy in the wake of Halloween and the 2010 midterm elections? We've got you want right here in the Weekly Wrap. If you ask me, a scary costume agents could have worn during the recent holiday would have been a NCL cruise ship, or website. Why? Keep reading to find out about why NCL may be a tad scary, among other things.

Direct Competition

When NCL announced that 27 percent of its revenue came from direct bookings last week, our own Susan J Young followed up on the story by asking agents and executives what their take on the matter was. Needless to say, several of our reading agents chimed in as well.

Phil wrote:
Considering that it's NCL I'm not surprised one bit. I don't book them unless the client insists. Too mant past issues with them.

Steve asked:
Is anyone surprised at this? All the cruise lines are doing this. Carnival is worse than any in my opinion.

major posted:
The question isn't what are our "partners" doing to negatively impact our industry, it is in fact, how are we becoming less dependent on them? There are many outlets available besides mass market, let them have their cake.

Not being an agent, I do think major has a point in that this may be a sign for agents to begin bringing their cruise clients elsewhere. Still, it's a shame to see such a major cruise line taking this route.

So Maybe Try This Cruise Line

On the note of bringing your clients to a different cruise supplier, Celebration Cruise Lines, which touts cheap cruises to the Bahamas from Florida, got an endorsement from a reader this week. shawna commented:

I've been on several cruises before with Royal Caribbean, So I do know what to expect! We just recently traveled on this Celebration ship and EVERYTHING was Wonderful! I just don't understand where all these negative reviews are coming from? Obviously from people with UNREALISTIC expectations. The ship was in comparable shape as the other ships we've been on, Service was great-In which the pre-paid gratuities where very well earned. I expect that the pre-paids are a result of low-class individuals that don't offer tips. The food was wonderful, entertainment was Great, Spa service was good. I have no complaints at all .. check in/out was smooth. My advice is to experience it for yourself, I would recommend it to others and I would go again. This was a really neat ship! Don't pay attention to the negative nellies out there, they are the one's that would never be happy if given a million bucks!

Anyone else out there have experience to share about this cruise line?

Google Good for Agents?

While there's been much trepidation about Google's potential entry into the travel industry, one reader is amused by the controversy. Commenting on a story about a new video attacking the potential acquisiton of ITA by Google, Sweet Justice (interesting name) shared:

It is indeed ironic that the online travel providers, the very companies which skewed the marketplace with their own proprietary, preferred airline, non-transparent air fare "deals", are now lamenting the very same fate from Google. Clearly lacking the full content and total picture offering provided by traditional travel agencies, these online travel megasites are crying in their collective beer because someone more mega has found a way to oust their influence in selling air travel. Sounds like sweet justice to me. Consumers are not stupid; they're wise enough to know that their local travel agent is their best resource for booking travel ... and always has been.

Interesting point. But is this a bittersweet victory for agents, if a victory at all?

Angry at AVC

While technology and cruise issues may be frightening some readers this week, a travel company is apparently even more terrifying to one reader. After reading a piece by George Dooley that analyzed the pros and cons of using third parties to generate sales leads or not, Kay took a direct shot at America's Vacation Center, lamenting:

AVC IS A RIPOFF!! Beware. They skimped on the leads and most are not buyers but rather lookie loos. They wont hire agents with no exsperience or recent experience. My friend has a large book of clients but she was out of the industry for a little while. They wouldnt take her or her money.She went with other HB job and she is selling like 650K a month and slipped right back with no problem! WISE AVC your a downright idiots! Glad I left as well the others that left too and went to a competitor to work with!~

Wow on two things: 1. If true, that's a shame of a situation. 2. Kay may want to cut back on the caffeine. As I always say, I am not travel professional but from what I have read AVC has been useful to several agents. Can anyone else here chime in to agree with or politely disagree with Kay?

A Break from Travel

While we don't cover music much here at, a recent comment about Australia promoting its YouTube Symphony Orchestra inspired a musician to share his audition tape. I am as much of a classical music expert as I am a travel professional (my studies of guitar, piano and percussion where all rock based), so I can't say if the performance is truly great or not, but I figured it'd be nice to share with our readers. Guillermo commented:

Here it is my audition!!!?? you very much!!

Not bad right?

While the music strings tug at your heart, don't forget to keep those comments coming. Post a new or responding comment below or at any of the original articles. Write us at our Facebook page. Send a tweet to our Twitter page. You can also start or join in on real time conversations at AgentNation, the only social community online for all types of travel agents.

Until next week.


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