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Royal Caribbean Supersizes Suite ExperienceFebruary 17, 2009 By: David Eisen
Royal Caribbean International is giving a little more to its suite guests. The line will launch a new fleetwide suite program beginning in March 2009 designed to focus on distinctive and personalized servicing, which will touch every aspect of the guests' experience, from arrival through departure.
"With more than 2,000 suites across the fleet, Royal Caribbean is one of the largest suite operators in the hospitality industry," said Lisa Bauer, senior vice president, hotel operations, Royal Caribbean International. "Our extensive range of suites combined with the new suite amenities and offerings and Royal Caribbean’s Gold Anchor Service creates a compelling cruise experience for our guests that desire a more exclusive vacation."
How it works: Upon arrival at the pier, guests booked in the Presidential Family Suite, Royal Suite, Royal Family Suite, Owner’s Suite and Grand Suite have access to dedicated security and check-in lines to help ease them swiftly through the embarkation process and directly to their suite accommodations (think the first-class lane at the airport). Additionally, guests booked in the Royal Suite and Presidential Family Suite are personally welcomed by a senior officer at the cruise terminal and escorted to their suite.
Upon check-in, all guests booked in Grand Suites or higher-category staterooms receive distinctive gold SeaPass cards, which enable ship crew and staff to provide them with the personalized service and offerings available to suite guests throughout their cruise. On arrival in their suites, guests are welcomed with complimentary water and a fruit plate.
Guests also receive a dedicated suite attendant throughout the cruise and help to fulfill any special requests, such as pressing service, which is complimentary on formal evenings.
Guests booked in the Grand Suite and higher category staterooms also have special privileges, including an invitation to a private cocktail reception hosted by the Captain, reserved VIP seating in the main theater for shows, and priority bookings for appointments in the salon and spa, and for tendering and shore excursion tickets.
At the conclusion of the cruise, suite guests enjoy priority departure from the ship and complimentary valet luggage service, where their bags are automatically transferred to the airport.
As part of the new suites program, Royal Caribbean also is upgrading furnishings in all suite category staterooms. The installation of new plush sofa-beds, deck chairs and tables and entertainment systems with flat-panel TVs and CD/DVD will be completed by 2010.