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Hilton Targets Reservation Agents for At-Home Program

July 10, 2008 By: David Eisen

Hilton Hotels Corp. has developed a new program called [email protected], which seeks out individuals to work at home taking reservations for all of Hilton's brands and acting as customer support. The program enables those such as work-at-home moms and dads and retirees the chance to work from the comforts of their own home on a flexible part-time basis. 

So far, around 800 agents are part of the program, and Russ Olivier, senior vice president of Hilton Reservations & Customer Care, tells Travel Agent he hopes that number will double by next year. "It's a strategic initiative," he said "We feel we can get high quality people—our customer satisfaction scores are already high." He added that the new program is also a way to curb the growth of call centers, which can be expensive to maintain. Hilton currently operates four U.S. contact centers in Dallas, Tampa, Hazelton, PA and Hemet, CA.

Those who become at-home reservation agents are given six-weeks of training and access to Hilton tools and technology, such as a chat room, which allows at-home agents to communicate amongst themselves.

Hilton is currently looking for new members and, from our perspective, the program is perfect for any home-based agents who want to bolster their monthly revenue stream. For information on how to apply, visit

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