Adrienne of Celebrations International Travel has initiated a conversation asking for agents' opinions on a topic that has been bugging her for some time. She writes:
What advice do you have to guard against getting your brain picked when potential clients call? While I know one of the ways to deter shoppers is to charge a service fee, what I mean here is what happens while you're trying to determine what exactly this client needs (and subsequently whether he or she has a bona fide travel inquiry)? When I attempt to ask one or two basic questions just to understand what the person is looking for and didn't bargain for getting my brain picked, what should I do?