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Amadeus Partners with Cornerstone Systems

October 3, 2011 By: George Dooley Travel Agent

Amadeus reports a partnership with Cornerstone Information Systems to help business travel agents and corporate travel managers worldwide improve their overall operations. This includes the automation of the lengthy and costly manual aspects of the reservation management process and advanced reporting and analytical technology to help the industry make smarter decisions. In the near future, there are plans to extend the partnership and technology to leisure travel agents and online travel agencies, Amadeus says.

Amadeus will become an official global distributor of two of Cornerstone’s most effective solutions that will help travel agents save time, money and improve the quality of their data reporting and their reservations. Availability will be decided on a market by market basis.

Amadeus iBank- Business intelligence reporting. The solution provides the agency or corporation with extractable reports to manage their travel program efficiently and with all the necessary information to make intelligent decisions. The main features include: reporting based on reservation or back office data (all main GDSs supported), more than 100 predefined reports or unlimited number of client customized reports supported, innovative travel or security manager dashboard with multi-dimensional, dynamically updated  graphical views such as travel spend, airline contract management, air policy performance and supplier management.

Amadeus iQCX- Reservation management and agency process automation. This hosted solution automates routine tasks performed by travel agents, thereby giving them the ability to dedicate more time to serve their clients and improving the overall quality of their reservations. The main features include: reservation quality control and improvement based on predefined business rules, communication of itinerary details to the end-traveler with agency-branded email messages, automatic issuance of tickets and availability of add-on services such as automated Waitlist Management, Fare Improvement and Seat Assignment.

The new partnership means that Amadeus customers will enjoy a consistent technology offering worldwide enabled and supported by the Amadeus global network, leading to new operational efficiencies, increased productivity and better global customer service.

Albert Pozo, VP, multinational business & corporate travel, Amadeus, said, “Business travel agents and travel managers urgently need to implement smart technology to improve the time-consuming and costly manual aspects of the reservation management process, as well as gain access to relevant information to manage and measure travel programs more effectively. Amadeus is now pleased to be able to provide solutions that effectively address these issues thanks to our partnership with Cornerstone, which will allow customers to have access to exceptional value at a global level.”


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About the Author

George Dooley
George Dooley, Travel Agent’s senior contributing editor covering retail and technology, has a long-standing reputation as one of the top travel industry journalists. He notes...

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By George Dooley | October 3, 2011
New tools will help business travel agents and corporate travel managers improve operations.
Filed under : technology