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Emirates Deploys Travelport Ticket RebookingFebruary 15, 2012 By: George Dooley Travel Agent
Travelport reports that Emirates Airline, the Middle East’s largest carrier, has deployed Travelport Rapid Reprice technology with the rebooking module and Travelport Rapid Reprice Select on www.emirates.com. The move gives the carrier’s online travel buyers all-new ticket repricing capabilities.
The Rapid Reprice Rebooking Module allows customers to maintain control of their journey when changing travel plans. The rebooking module has a user friendly graphical user interface (GUI) that is integrated with Emirates’ “manage an existing booking” feature on www.emirates.com which allows passengers to change or cancel their itinerary 24X7 from any device that has an Internet connection.
Travelport says it designed the rebooking module to mimic the same look and feel of the airlines 100 plus worldwide websites and support all different languages. The rebooking module also includes a self-service administration tool that allows Emirates to create, update and manage their unique business rules at any time.
When Emirates website customers need to change or cancel itineraries, Rapid Reprice Select eliminates the need to conduct separate shopping requests to find more than one alternate low-fare itinerary. In a single request, a selection of instantly bookable alternates is presented with complete pricing, including accurate fares, taxes, additional collections, refunds, penalties or fees.
Rapid Reprice was the first solution to automate the complex airline itinerary repricing process, and the first tool of its kind to be deployed worldwide by major airlines, Travelport says.
Travelport says it has processed over 200 million Rapid Reprice transactions since 1999, including 35 million in 2011. Rapid Reprice Select was the first combined shopping and repricing tool with the ability to shop, reprice and book international itineraries, and retrieve multiple alternate options in an integrated display – regardless of the currency in which a ticket was originally issued, Travelport notes.