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Expedia CruiseShipCenters Offers Tech Tips for AgentsAugust 10, 2009 By: George Dooley
In addition to a series of webinars, Expedia CruiseShipCenters is offering agents advice on effective sales, including the recent “Show and Tell” counsel offered by Pat Heathfield, sales manager for Expedia CruiseShipCenters. Heathfield focuses on CruiseDesk, a customer relations management tool and its ability to help land and manage sales.
“The subject of Show and Tell may have changed somewhat since you were introducing your pet goldfish to the class in grade school, but the principles are still the same: Be Confident, Be Relevant and Be Timely,” Heathfield says. “Using the phone or e-mail to sell travel doesn’t mean you have to sacrifice your ability to deliver a professional and convincing sales presentation to your clients. Paint the picture of their dream vacation instantly by sending a personalized itinerary and flyer with CruiseDesk ( a service available to members agents.)"
CruiseDesk can create a customized sell sheet for any cruise departure; complete with a map of a dream itinerary, pricing by stateroom category and all the details of a vacation. These personalized flyers can be printed or e-mailed, so agents can present a sell sheet anytime, from anywhere.
Clients will be impressed by how quickly they receive their cruise information in their e-mail inbox. If they need a little more time to decide, the agent's e-mail, phone number and personal website are right there on the flyer so clients will know exactly how to reach agents when the time comes.
When clients decide to make their dream vacation a reality, booking their cruise is easy. With online booking engines available for every major cruise line, and with CruiseDesk’s automated activity reminders, agents will never forget when to call to get final payment, wish clients bon voyage or welcome them home from their trip.
Travel agents can attend the webinars to learn more. Upcoming Webinars include: Monday, August 10, Tuesday, August 11, and Wednesday, August 12.