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CLIA Head Reassures Agents on Economy, Encourages Polished Service

December 3, 2008 By: Ruthanne Terrero

Terry Dale, president and CEO of the Cruise Lines International Association (CLIA), assured agents at the Luxury Travel Expo that the current economic downturn would end and admitted, however, that he couldn't ascertain when. "Baby boomers are still retiring, and anxious to travel," he said.

Dale's advice to the audience was to educate themselves during this time and to elevate themselves from the ordinary. "Hand write that thank you note to your client and then deliver it to their front door," he suggested.

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