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Turks & Caicos Aims to Improve Customer ServiceAugust 7, 2007 By: Joe Pike Travel Agent
The Turks and Caicos Tourist Board has announced the islands' commitment to a multi-phased service initiative designed to improve the quality and consistency of customer service. The tourist board has teamed up with hospitality and service training experts Freeman Group Destinations to implement the training process. The initiative, formally referred to as the Turks and Caicos National Service Training Program (NSTP), will consist of two phases. Promises, which will begin in fall 2007, will focus on behavioral training and is directed at all frontline service providers--generally island natives--who interact with visitors in the public and private sector.