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Hundreds of travelers missed their flights from Stansted yesterday after Ryanair failed to open enough check-in desks.
The low-cost carrier is being blamed for only opening 11 check-in desks for 255 fights on what is one of the busiest weekends on the holiday calendar.
About 500 passengers had to find alternative flights or cancel their vacations altogether, and some, including those with young children, were sleeping in the terminal. Police officers at the terminal were called upon to ease the mounting tension and help out with coordinating the queues.
The chaos has called into question the airline’s policy of encouraging passengers to check in online, and saying it plans to scrap check-in altogether from October.
Ryanair subcontracts its check-in desks to Swissport, but neither was available for comment last night.