All Nippon Airways (ANA) will become the first Japanese airline to implement Amadeus’ Altéa Customer Management Solution. ANA’s migration to Amadeus Altéa will mark a major step in the group’s initiative to modernize and consolidate its passenger service system, as the airline replaces its existing legacy system, which has served it for the past twenty years.
“We are pleased to have a contract with Amadeus, which is a major industry player for advanced technology systems. We are convinced that the Amadeus system will help us to expand our global marketing and improve productivity,” said Keisuke Okada, ANA’s Executive Vice President.
Following the airline’s cutover, Altéa will automate ANA’s entire customer management process, streamlining the passenger travel experience from beginning to end while also simplifying check-in. Furthermore, ANA will be able to book passengers on alternative flights or re-book those passengers affected by disruption with the simple click of a button.
Julia Sattel, Vice President, Airline IT, Amadeus IT Group, said: “Our objective is to provide advanced technology solutions to airlines around the world, to help them evolve in line with the changing needs of the industry so that they can continue to exceed the demands of their passengers. We welcome ANA as the first Japanese airline to choose Amadeus Altéa. Both Japan and Asia Pacific are strategically key to Amadeus’ continued growth. We are wholly committed to developing our customer base in APAC and we look forward to working together with ANA and its customers in order to bring our world-class technology benefits to the region.”
ANA is the latest of 112 airlines worldwide to select Amadeus’ Altéa Customer Management Solution. Full migration to all modules of the Amadeus Altéa suite is expected by 2015.