Travel agents, consortia, host agencies and suppliers are welcoming the recent decision by the Cruise Lines International Association (CLIA) to tighten up travel agent qualifications for the official CLIA ID Card. Although the changes do not take effect until next year, the requirement to include enrollment in—or achievement of—CLIA Cruise Counsellor Certification is a great step forward.
This action will increase the value of CLIA certification. In its announcement, CLIA said that agents who achieve CLIA certification claim that their annual sales productivity grew an astounding 261 percent.
In addition, the 2008 CLIA Market Profile Study of American travelers found that 65 percent of the general population and 75 percent of cruise vacationers state that professional designations, such as CLIA certification, is “very or extremely” important to them. Likewise, 61 percent of the general population indicated that they would more likely use the services of a travel agent with a professional designation.
Terry Dale, CLIA’s president and CEO, said, “CLIA certification is proven to increase travel agent sales and enhances industry position and credibility. It also provides the traveling consumer a higher level of service and professionalism and demonstrates to the industry supplier that the CLIA agent is a dedicated professional.”
Dale added that it makes perfect sense to enhance the value of the CLIA ID Card by making these new modifications. He said the latest evolution of CLIA ID Card qualification requirements reflects the growing sales power of CLIA-affiliated agents across the entire spectrum of travel and tourism. It also underscores CLIA’s obligation to the industry to ensure that its agents are both actively engaged in selling travel and are pursuing professional development in order to grow their businesses.
Since 2000, CLIA said it has provided agents with the option of acquiring an official CLIA ID Card that signifies their affinity to that agency and that agency’s affiliation with CLIA. Active travel agency membership in CLIA and successfully completing a minimum of one annual CLIA live or online training seminar is a CLIA ID Card qualifying requirement.
“CLIA has an obligation to provide member benefits including the option of obtaining a CLIA ID Card,” Dale said. “We also have an obligation to provide member cruise lines and other industry partners [the] assurance that our agent partners are actively engaged in the sale of travel, and are committed to professional development. CLIA’s training programs are frequently acknowledged as the best in the travel industry, and we strongly believe that this evolution of ID Card requirements is a win/win/win situation for the CLIA agent, for the traveling consumer and for industry suppliers who recognize the value of CLIA agents.”
For more information, visit www.cruising.org.
What’s Involved in the New 2009 Program?
The individual agent or agency management must be affiliated with an active CLIA travel agency holding 2009 membership.
ID Card applicants will be required to complete and pass the exam for at least one annual recurrent CLIA live training seminar or CLIA online training program not previously submitted prior to applying for their 2009 ID Cards.
2009 ID Card applicants are required to be enrolled in, or to have achieved a designation (ACC, MCC, ECC, ECCS) in CLIA’s Cruise Counselor Certification Program. Attainment of an ACC designation requires a program of mandatory and elective training options, as well as personal cruise experience, shipboard inspections and 25 cabin sales within the two-year enrollment period.
Effective with new CLIA Certification enrollments/re-enrollments occurring after January 1, 2009, if ACC designation is not attained within the two-year CLIA Certification enrollment period, CLIA ID Card privileges will be suspended for a minimum of one year with reinstatement contingent upon achieving ACC; or Certification re-enrollment and the pursuit of CLIA Cruise Counsellor Certification.
In recognition of the owners and managers of CLIA member travel agencies who manage the agency business but are not necessarily front-line sellers of travel, each CLIA Travel Agency is entitled to a management allocation of no more than four CLIA ID Cards.