Allianz Global Assistance, a consumer specialty insurance provider, and American Queen Steamboat Company (AQSC), a luxury riverboat cruise operator, have announced a multi-year partnership to provide travel protection and assistance to customers booking river cruises with AQSC.
Since January 2018, customers who purchase Allianz Travel Insurance for an AQSC cruise receive essential benefits including trip cancellation and interruption, travel delay, missed connection, baggage protection, 24/7 assistance, and emergency medical and transportation for any covered reasons such as an illness or injury.
AQSC’s decision to partner with Allianz Global Assistance was based on the provider’s reputation as global travel insurance leader, its standards of customer service, and the in-house capabilities to quickly get customized protection products to market. Allianz’s received a 97 percent customer satisfaction rating and made recent enhancements to its TravelSmart app, online claims filing and status tracking, and instant electronic payments for approved claims.
American Queen Steamboat Company operates the U.S. flagged American Queen, the largest riverboat in the world. Her journeys through take passengers through America’s most iconic river port cities, including Memphis, Nashville, New Orleans, Cincinnati, Louisville, St. Louis and Minneapolis. AQSC began serving the Pacific Northwest with the American Empress in 2014 and added the all-suite American Duchess to the Mississippi River in August 2017.
Allianz Global Assistance USA provides specialty insurance all over the world with operation centers in 34 countries. In the United States, Allianz Global Assistance USA (AGA Service Company) provides insurance to 35 million customers and is best known for its Allianz Travel Insurance plans.
In addition to travel insurance, Allianz Global Assistance USA offers tuition insurance, race registration protection, event ticket protection and unique assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.