The Carnival Dream has embarked on its next cruise from New Orleans as scheduled following last week’s water line break that caused some flooding on Deck 9, a Carnival Cruise Line representative tells Travel Agent.
The incident took place on Thursday, May 3, at approximately 6 p.m. as the ship was sailing a seven-day Caribbean cruise. The break impacted guests in approximately 50 staterooms on Deck 9. The ship’s crew determined that the water was from the ship’s fire suppression system and, in six hours, had replaced hall and stateroom carpeting, dried out other sections of carpeting that were damp but did not need to be replaced, and restored the 50 staterooms so that all guests could sleep in their beds that evening. A handful of guests chose to sleep elsewhere that night, Carnival said, so crew moved mattresses to the ship’s spa for them.
Carnival noted that most guests onboard were not aware of the incident until much later, as word circulated and passengers heard from friends and family who had seen media reports of the incident. A passenger-filmed video of the flooding had gone viral on Facebook, according to ABC News, although that video seems to have been set to private or taken down. Carnival released a follow-up video on YouTube showing the corridor after the cleanup:
Carnival said it provided affected guests with a full refund and a future cruise credit. The cruise line also offered to fly affected guests home at the line’s expense if they wanted to disembark early; two of the guests chose to do so.