Carnival Relaunches Travel Agent Booking Tool

Carnival Sunshine

Carnival Cruise Line has launched “GoCCL Navigator,” a redesigned and renamed cruise booking tool for travel advisors. Carnival said that the new tool is the result of a year of research and design. Phase 1, which was released today, represents the first major overhaul of Carnival’s booking engine in a decade.

Changes to the booking engine were based on input from travel advisors, and the platform was beta-tested in May by more than 500 “power users” — agents who are Carnival’s highest-volume bookers, the cruise line said.

In addition to a new design, interaction with the site has been streamlined to reduce the number of steps required to perform tasks and the site has been optimized for mobile devices.

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Other new features include:

  • An enhanced search function that enables one-step filtering for more accurate searches.
  • Interactive deck plans that make selecting specific staterooms easier.
  • Improved quick-quote and pricing functionality that enables advisors to personalize Carnival-branded emails to clients in just a few steps.
  • Easier price comparisons on different stateroom categories.
  • Improved booking flow for individual reservations. 

Work is underway on the upcoming rollout of Phase 2, which will include booking management, payment, group bookings and other features aimed at making reservation servicing easier for travel advisors, Carnival said.

Training on how to use the GoCCL Navigator is available via the Learn and Earn Training Program tab that is accessible on GoCCL.com.

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