Carnival Updates GoCCL.com Travel Agent Portal

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Photo by Freeimages.com/Junior Gomez

As part of its ongoing “Onboard with You” trade support program, Carnival Cruise Line has added a variety of enhancements to its GoCCL.com travel agent portal.

New enhancements include a streamlined booking process offering a significant reduction in the number of steps required to make a booking, offering additional speed and convenience when creating a new booking, Carnival said. Additionally, a new customized “nearby stateroom search” feature allows travel agents to more easily search for multi-category staterooms that are located within close proximity.

A new, streamlined booking process includes features like an accordion-style window to guide agents throughout each step of the booking, including guest information entry, rate selection, upsell options and stateroom category availability without leaving the page.

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An enhanced “specialty cruise” column, which now includes “Cozumel Plus” itineraries, includes an option to click on a video describing the program.

A new “select and add more staterooms” feature allows agents to book multiple staterooms based on the current booking they are working on without having to re-enter search criteria, and an expanded “stateroom information screen” provides agents with an overview of the selected stateroom, including updated images, floor plans, and 360 degree view, as well as a full description of features and amenities of the chosen stateroom.

A new tutorial highlighting the various upgrades is also available within GoCCL.com.

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