Carnival Updates GoCCL.com Travel Agent Portal

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Photo by Freeimages.com/Junior Gomez

As part of its ongoing “Onboard with You” trade support program, Carnival Cruise Line has added a variety of enhancements to its GoCCL.com travel agent portal.

New enhancements include a streamlined booking process offering a significant reduction in the number of steps required to make a booking, offering additional speed and convenience when creating a new booking, Carnival said. Additionally, a new customized “nearby stateroom search” feature allows travel agents to more easily search for multi-category staterooms that are located within close proximity.

A new, streamlined booking process includes features like an accordion-style window to guide agents throughout each step of the booking, including guest information entry, rate selection, upsell options and stateroom category availability without leaving the page.

An enhanced “specialty cruise” column, which now includes “Cozumel Plus” itineraries, includes an option to click on a video describing the program.

A new “select and add more staterooms” feature allows agents to book multiple staterooms based on the current booking they are working on without having to re-enter search criteria, and an expanded “stateroom information screen” provides agents with an overview of the selected stateroom, including updated images, floor plans, and 360 degree view, as well as a full description of features and amenities of the chosen stateroom.

A new tutorial highlighting the various upgrades is also available within GoCCL.com.

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