Celebrity Cruises has canceled its entire summer and fall European season of voyages for Celebrity Infinity, instead moving that ship to the Caribbean.
Travel Agent has asked Celebrity for a response and we’ll post that here when received. That said, the line’s website shows 29 voyage cancellations for Celebrity Infinity between April 15, 2022, and November 28; the last canceled voyage was a transatlantic cruise from Europe to North America.
It's important to note that Celebrity will continue to operate in Europe this summer with voyages operated by Celebrity Edge and other Celebrity vessels.
Advisor Communication
Here's a communication that some travel advisors received in explaining what's being offered for their clients whose European voyage on Celebrity Infinity was canceled:
“From now through February 3, your clients have the option to 'Lift and Shift' their existing cruise vacation plans in the Mediterranean to a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. Guests booked on Celebrity Infinity for the Transatlantic sailing may only 'Lift and Shift' to another offered Transatlantic voyage. Please contact Celebrity Cruises at 1-844-418-6824 in North America or 1-316-554-5961 worldwide for alternate sailing options and we’ll shift the reservation at the same rate including any promotion currently on the booking.
"If your clients are unable to rebook by February 3, they will automatically receive a 100 percent refund to their original method of payment. Refunds will be received at least 30 days after cancellation. Cruise taxes and fees would be refunded separately. Please note, any reservations paid with a Future Cruise Credit will not be eligible for a cash refund, however, your client’s Future Cruise Credit will be reinstated. No action is required on your part to receive this refund."
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