Crystal Cruises has cancelled a number of planned calls by the Crystal Symphony in Hong Kong due to the coronavirus, a spokesperson for the cruise line tells Travel Agent. Instead, the ship will call at the Port of Keelung in Taipei, Taiwan, on the following sailings:
- February 2, 28-night (Guam to Taipei)
- February 7, 8-night (Manilla to Taipei)
- February 15, 30-night (Round-trip Taipei)
- February 15, 15-night (Taipei to Singapore)
- February 15, 8-night (Taipei to Ho Chi Minh City, Vietnam)
- March 1, 15-night (Singapore to Taipei)
- March 15 (pending port confirmations)
- March 31, 13-night (Taipei to Singapore)
- March 31, 5-night (Taipei to Ho Chi Minh City, Vietnam)
The luxury cruise line has also updated its pre-boarding public health questionnaire to include questions concerning the virus, plus it will also screen guests at the pier.
“If guests are determined unwell to travel, they will receive a full refund of their cruise fare, if they do not have insurance,” the cruise line said in a written statement. “The line will also deny boarding of any person who has traveled to Hubei Province or Wuhan, China in the 14 days prior to embarkation. The company has also canceled non-essential day visits to its ships when they are in port.”
The cruise line also said that it will continue to monitor the situation closely, working with Cruise Lines International Association, health professionals and regulators.