Oceania Updates Cruise Credit Policy, Agent Website

Oceania Cruises has updated its cruise credit policy, website and more as part of the cruise line’s OceaniaNEXT fleet enhancement project. 

Guests and travel agents can now use shipboard credit prior to departure to purchase excursions and land tours, onboard beverage packages, culinary classes, and dining experiences at La Reserve and Privée. Credit can be used for voyages departing on or after May 19, 2019, via the “Already Booked” section of Oceania’s website, the travel agent center or by calling Passenger services at 855-623-2642. 

The cruise line's website has also been redesigned to offer more intuitive navigation grouped into four tabs at the top of the page: “Plan Your Cruise,” “Explore Ashore,” “Onboard Experiences” and “Ultimate Value.” The line’s Travel Agent Center has also received updates to its  marketing tools, tips and training and travel advisor benefits sections, with more updates planned for next year. 

The luxury cruise line has also launched a new pre-cruise savings program, allowing travelers and travel agents who book within a 30-day period prior to departure to receive savings and the line’s Best Price Guarantee in advance. Repeat bookings are automatically credited back to agents’ travel agencies. 

Finally, Oceania has partnered with Luggage Forward, a specialty service offering travelers the option to have any additional baggage or equipment shipped from their doorstep directly to any Oceania Cruises voyage and then back again. Service is available to and from more than 150 ports of call. 

Oceania announced its OceaniaNext initiative last month with plans to revamp its four Regatta-class ships, the Regatta, Insignia, Sirena and Nautica. The $100 million project will see the 684-passenger ships receive 342 new suites and staterooms, as well as new décor in the restaurants, lounges and bars inspired by the line’s ports of call.

Insignia will be the first to debut on December 7, 2018, followed by Sirena in May 2019, Regatta in September 2019, and Nautica in June 2020.

Miami-based Studio DADO, which specializes in luxury residential and hospitality design, will helm the refurbishment.

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