Regent Seven Seas Cruises has announced three guest experience enhancements. The cruise line is nearly doubling Internet bandwidth across its fleet by January 2020, significantly increasing bandwidth compared to 2018 to make free Internet surfing more enjoyable for Regent guests. Starting April 2019, guests will also begin to benefit from the bandwidth expansion. When signing on to Wi-Fi, a log-in page will appear where guests can connect to the ship’s network. Guests will then have a more streamlined log-in process, enabling unlimited complimentary and web surfing.
Also a part of the Regent’s latest initiatives is free unlimited valet laundry service for guests sailing in Master and Grand Suites. All guests who sail in a Master Suite or Grand Suite on the cruise line’s ships will enjoy the added benefit of free unlimited valet laundry service starting in April 2019.
Additionally, the cruise line is adding a new digital guest survey that will help Regent track guest experiences and feedback in real-time. Guests may provide feedback through this web-based questionnaire during the voyage, and the feedback is automatically sent to the ship’s officers and company leaders in Miami. The digital survey will replace the end-of-cruise paper guest satisfaction questionnaires. This new system will be deployed fleet wide by October 2019.
These three initiatives are Regent’s latest guest experience enhancements. Over the past year Regent has completed a $125 million fleet refurbishment program and unveiled its 2020-2021 Voyage Collection with 167 itineraries and new ports. The collection introduced new outdoor evening dining at the Pool Grill, Cuban itineraries and Go Local tours and Regent Choice small group shore excursions – all while readying to launch its fifth ship, Seven Seas Splendor, in February 2020.
To learn more, please visit https://www.rssc.com/ or call 1-844-4REGENT (1-844-473-4368).