Royal Caribbean Rolls Out Second Phase of Espresso Travel Agent Reservation System

royal caribbeanRoyal Caribbean Cruises has announced the rollout of the next phase of its Espresso travel agent reservations system

The latest new features include the ability to create and book headquarter group space, simplified groups management and the system’s first group amenity points redemption feature. The system is available for bookings on Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises

The full list of new features includes:

  • Headquarter groups — Members of a headquarter — a cooperative of travel agencies — have the ability to easily view and book into their headquarter’s group inventory. 
  • Simplified groups management — Reserving and managing all groups can be done in fewer steps and clicks. 
  • Group amenity points redemption — Group amenity plus points now can be easily redeemed, shared and even purchased online to enhance clients’ vacations. 
  • Streamlined groups payments — Easy-to-use, more intuitive group shell and group booking payment system, which can generate guest invoices. 
  • Expanded groups reporting — Group shell and group booking owners can create and manage their own reports, including booking invoices and financial statements. 
  • Enhanced stateroom availability search — Travel partners can find available staterooms on multiple decks with interactive deck plans, including the 50 best open staterooms per category and accommodations closes to a specific stateroom with the “Closest Stateroom” filter. 

First introduced in 2015, Espresso offers a variety of tools for travel agents, the most popular of which is the single-view function — a side-by-side comparison on individual and groups pricing and availability, interactive deck plans, which highlight the best available staterooms and can filter results by specific criteria, such as those that are connecting, closest-to or accessible accommodations, Royal Caribbean said. Agents can also take advantage of guest profiles and offers that identify past guests, recent promotions they have received and accommodation preferences. More features are expected to roll out in the future. 


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