Scenic Luxury Cruises and Tours is offering a new program which automatically covers guests on cruises for any delays or cancellations due to weather, natural disasters, mechanical breakdowns or labor strikes.
The coverage comes at no charge and is backed by Chubb Insurance, a top global insurance firm. Approved claimants will receive direct monetary refunds, up to $750 per day with a maximum of seven days or $5,250 per guest, instead of the industry standard of future cruise credits.
In the event a Scenic cruise is delayed or cancelled once it has commenced and before disembarkation, guests will be reimbursed for some or all of their cruise fare (up to the aforementioned cap) under the following circumstances:
- A complete halt to the itinerary where the ship is unable to sail and where Scenic cannot deliver the scheduled shore excursions except by way of coach rides of greater than three hours each way
- Where Scenic has the ability to accommodate guests on another Scenic Space-Ship due to high/low water but the itinerary is delayed for more than 24 hours
- If there is a mechanical breakdown on the ship that results in it not being able to continue the cruise and there are no alternative ships available
- If due to industrial action (strikes, riots, river or canal lock damage or closure) Scenic is unable to pass through a lock stopping the cruise from continuing
Embarkation or disembarkation less than 100 kilometers from the scheduled port, ship swaps that do not incur a delay of more than 24 hours, replacement of scheduled itinerary activities with alternates of similar quality, and short term delays in the itinerary due to high/low water issues are examples of items that do not meet the criteria for insurance coverage.
Scenic strongly recommends its guests purchase personal travel insurance as the River Cruise Travel Guarantee does not cover travelers for the cost of trips should they be unable to commence or finish a trip due to their own personal or medical issues or for medical needs or evacuation during the cruise.