CSA Travel Protection has announced a dedicated hotline for vacation rental policy holders affected by the power outage and evacuation in the Outer Banks area of North Carolina.
CNN reports that the Outer Banks islands of Ocracoke and Hatteras were hit by a major power outage last week when a transmission line was cut during construction work on a bridge, which knocked out the power in the two major tourist areas. The accident prompted Dare County and Hyde County to issue a mandatory evacuation order for the area until repairs enabled power to be restored.
The power outage forced tourists who were on the island before the evacuation order to cope with high heat, high humidity and a lack of refrigeration.
“We feel as though we’re basically camping in a house,” Sandi Beck, a tourist renting a house in the Outer Banks at the time, told CNN.
According to NPR, the evacuation order is expected to be lifted as of noon Friday, and county officials say that the damage has been fixed and the power restored.
In its statement CSA Travel Protection reports that vacation rental policy holders who have incurred financial losses and have not received compensation by their vacation rental companies or property owners can submit a claim by visiting the CSA website or calling the company’s dedicated hotline at 800-816-9454.
CSA Travel Protection is a division of Generali Global Assistance.