Cuba Travel Services (CTS), a charter and tour operator serving the Cuba, has announced it will be opening a Havana location on March 31.
It is considered a significant event as this is the first time a U.S. based travel company is awarded permission to operate in Cuba in more than 60 years.
Services provided by the California-based company in Havana will include flight ticket sales; customer support; hotel reservations; tour operation support; car rentals; excursions and cruise support services.
Opening a new office in Havana will allow Cuba Travel Services to monitor its operations more closely and better assist their clients while in the country. Additionally, CTS will be better positioned to ensure their cruise and tour operator clients continue to offer Office of Foreign Assets Control (OFAC) compliant programs.
Cuba Travel Services will open its first office in the historic Lonja Del Comercio building located in Plaza de San Francisco just across from the Sierra Maestra cruise terminal and has plans to open additional locations in Havana, Camaguey, Cienfuegos, Varadero and Santiago de Cuba.
"Having the Ministry of Tourism grant this request to have a location in Cuba has been a big win for our organization. Our physical presence means our licensed clients will get faster service and more personalized attention directly from our staff," said Michael Zuccato, general manager of Cuba Travel Services, in a written release. "This is a very exciting time for us, to be the first U.S.-based travel company to open its doors in Havana. We are confident our existing market expertise and knowledge combined with local representation, will result in an improved customer experience."