Europe's Airlines Survive Roller-Coaster of a Week

Europe’s airlines took a beating this week, with Italy’s MyAir losing its operating license, BritishAirways and its unions failing to reach agreements that will keep the company moving, BA’s luxe subsidiary OpenSkies dropping its New YorkAmsterdam route, and Ireland’s RyanAir decreasing its service to Stansted. Perhaps most distressing, passengers all over the UK were blocked from boarding their planes (and denied reimbursements) if they were suspected of carrying the H1N1 (or swine) flu. So soon after the infamous music video that took United Airlines to task for damaging luggage and refusing to reimburse passengers for their destroyed property, the flu decision is a PR nightmare.

But there was some positive news, too: In the same week that RyanAir announced its reduced service, it posted a profit for the second quarter of 2009. Air France-KLM’s revenue dropped, but the company said that it was optimistic about future profits. And while Lufthansa’s planned takeover of Austrian Airlines is meeting some resistance, it seems to be progressing, even if in baby steps.

Speaking of PR nightmares and Lufthansa, when we posted about the planned takeover on Twitter, we got a response that said, “Austria Air should take over Lufthansa...they have the worst customer service.” In light of the United fiasco, what airlines do you think have the worst customer service? (If you want some very R-rated examples of horror stories, check out this piece on Sound off on AgentNation!

FREE Virtual Event

Pivoting Back to Travel: Phase 4

Are you prepared to guide your clients through the “new normal” of travel? Join us December 15, 2020 from 1pm-2:20pm EST for Pivoting Back to Travel: Phase 4. The upcoming installment of our FREE virtual series will feature presentations from the Cayman Islands, Dominican Republic, and Seabourn on their most up-to-date travel procedures, health & safety protocols they’ve implemented to keep guests safe, activities that are open to visitors, what your clients need to know while on their trip and more! Visit www.pivotingbacktotravel to view the full agenda and register for your FREE pass.

Suggested Articles:

Thailand announced a new tourist visa for U.S. travelers to apply in advance to visit safely for up to 60 days. Here's what you need to know.

Sea Cloud Cruises plans to restart cruises in March with Sea Cloud II in the Canary Islands, and shortly thereafter with Sea Cloud in the Greek Isles.

Insight Vacations has launched its new 2021-22 Americas collection, including Latin America for the first time. Learn more here.