Turks & Caicos Aims to Improve Customer Service

The Turks and Caicos Tourist Board has announced the islands' commitment to a multi-phased service initiative designed to improve the quality and consistency of customer service. The tourist board has teamed up with hospitality and service training experts Freeman Group Destinations to implement the training process. The initiative, formally referred to as the Turks and Caicos National Service Training Program (NSTP), will consist of two phases. Promises, which will begin in fall 2007, will focus on behavioral training and is directed at all frontline service providers--generally island natives--who interact with visitors in the public and private sector.

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Pivoting Back to Travel: Phase 4

Are you prepared to guide your clients through the “new normal” of travel? Join us December 15, 2020 from 1pm-2:20pm EST for Pivoting Back to Travel: Phase 4. The upcoming installment of our FREE virtual series will feature presentations from the Cayman Islands, Dominican Republic, and Seabourn on their most up-to-date travel procedures, health & safety protocols they’ve implemented to keep guests safe, activities that are open to visitors, what your clients need to know while on their trip and more! Visit www.pivotingbacktotravel to view the full agenda and register for your FREE pass.
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