The Cosmopolitan of Las Vegas has completed the remodel of its guest rooms and suites. The multi-year redevelopment of the resort includes technology advancements, a premium Wi-Fi network and more, with continued developments into 2019.
Completion of Room Remodel
In 2018, The Cosmopolitan completed the remodel of its 3,033 guest rooms, designed in partnership with New York-based Virserius Studios. The Cosmopolitan says the full remodel of both The Chelsea and Boulevard Tower features modern artwork, clean textiles, statement wall coverings, improved lighting, user-friendly technology and a more energy-conscious design.
The Terrace rooms (Terrace Studio, Terrace One Bedroom, Terrace Suite) incorporate jewel tones, gold touches and handcrafted patterns. The hotel says the Terrace Room layout now creates more distinct and functional living, dining, work and bedroom areas.
The Wraparound Terrace Suites and City Rooms & Suites emulate the residential feel of an urban penthouse, featuring neutral colors with bright accents. Details include reflective finishes and plush fabrics.
The hotel says guests traveling with large groups, whether entertaining family and friends or colleagues, will be drawn to the newly redesigned Reception Suite, a 1,050-square-foot space with seating options that can be reconfigured to a guest’s preference. Highlights include a wet bar for entertaining, meeting space and dining options.
Additionally, all rooms are equipped with tablets that allow guests to book restaurant and spa reservations, purchase show tickets, order room service, schedule wake-up calls, access thousands of e-newspapers and magazines and include automated lighting and temperature adjustments.
This year, The Cosmopolitan made several technological upgrades including a new network and innovations to Rose, the resort’s resident chatbot.
The Cosmopolitan launched its new and improved Wi-Fi network, offering complimentary, premium Wi-Fi access to all hotel and non-hotel guests. The new system will provide nearly unlimited download speeds in excess of 100mbps.
Rose, the property’s SMS-based chatbot, transformed from a keyboard-based bot to an AI and Natural Language Processing-based bot, allowing it to understand context of guest communication. New this month, Rose will offer additional tour experiences to guide guests in their exploration of the resort.
In addition to Rose’s current library of features, it can now assist guests with checkout. Through The Cosmopolitan’s partnership with MyCheck, using MyCheck’s direct integration to their PMS, guests can now ask Rose to check them out of their room using the credit card on file for any pending charges without having to visit the front desk.
Identity Rewards Goes Digital
The Cosmopolitan created an amenity through chatbot Rose. Identity Rewards members can now communicate with Rose to deliver their personalized status and promotional offers, all via SMS-texting.
Complimentary Hotel Guest Parking
Beginning in 2019, hotel guests will receive complimentary self and valet parking inclusive of The Cosmopolitan’s $39 resort fee. Las Vegas locals will continue to receive the first hour of parking free of charge.
This year, the resort will offer private jet service for its elite casino clientele. The Gulfstream jet features an an exterior paint scheme, and contemporary interior design and layout for up to 16 guests, including premium leather, lay-flat lounge chairs, workspace and sleeping accommodations. In-flight menus will offer items from The Cosmopolitan’s Restaurant Collection, curated by the resort’s Executive Chef, Bryan Fyler, alongside a wine, champagne and cocktail selection. Additional in-flight amenities include high-speed Wi-Fi, a range of entertainment options from e-magazines and newspapers to the latest blockbuster movies.
For more information, visit www.cosmopolitanlasvegas.com