Hilton has announced the executive leadership team for Conrad Tulum Riviera Maya and Hilton Tulum All-Inclusive Resort, both set to open in Mexico in early 2022. Santiago Rivera joins as managing director of the two properties, overseeing guest experience and operations, and Javier Martinez joins Conrad Tulum Riviera Maya as hotel manager.
As the managing director of both the 349-room Conrad Tulum Riviera Maya and 735-room Hilton Tulum All-Inclusive Resort, Rivera is responsible for leading the opening of both properties, administering management across hotel operations, and spearheading the development and execution of strategic sales and marketing initiatives.
Rivera has more than 15 years of hospitality experience, building his career with Meliá Hotels International, where he led four openings and four rebrandings. Most recently, he acted as the area managing director for Meliá properties in the Dominican Republic. His experience in hospitality includes food and beverage manager, director of rooms, resident manager, hotel manager and general manager, across six countries and four continents from Tunisia to Shanghai to the Mediterranean coast of Spain. The last decade of his career has been in the Caribbean and Latin America, serving as hotel manager at Paradisus Playa del Carmen and general manager at Meliá Cabo Real, Paradisus Cancun, Meliá Punta Cana Beach Resort and Meliá Caribe Beach Resort.
Rivera holds a degree in business administration for hotels and tourism from the Centro Superior de Hostelería de Galacia. He also has a certificate of hospitality strategy through Cornell University’s Certificate Program.
As the hotel manager of Conrad Tulum Riviera Maya, the brand’s first ever property in the Mexican Caribbean, Martinez will manage the administration of all day-to-day hotel services and activities at the new hotel. The new build is set to open in January 2022 and will provide a haven for travelers with direct access to a secluded beach on the resorts’ private bay. Featuring oceanfront accommodations alongside seven specialty restaurants and bars, multiple pools and a luxury spa, Martinez will manage all operational efforts throughout the hotel, and will be tasked to ensure the successful alignment of property services with the global brand strategy.
Most recently, Martinez served as the general manager of Palmaïa – The House of Aïa. His industry background spans over 15 years and touches all facets of hotel operations from F&B to guest and employee satisfaction, to service strategy and overall financial performance. After graduating from Les Roches Marbella International School of Hotel Management, one of Martinez’s first roles was with Hilton as an intern in 2006.
For more information and bookings, visit www.hilton.com/conrad-tulum.
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